Payment Policy
We strive to make your shopping experience as seamless and secure as possible. Our Payment Policy outlines the accepted payment methods, billing process, security measures, and other important details related to your purchase. Please take time to review our policy below.
Accepted Payment Methods
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card will be charged at the time of purchase.
- PayPal: You can choose to pay through PayPal for a fast and secure checkout experience. PayPal allows you to pay using your PayPal balance, linked bank account, or credit card.
- Apple Pay and Google Pay: For your convenience, we also accept payments through Apple Pay and Google Pay on compatible devices.
- Gift Cards: Etherealm gift cards can be redeemed online during checkout. If the purchase amount exceeds the gift card balance, the remaining amount must be paid using another accepted payment method.
Currency
- All transactions are processed in USD.
Billing Information
- Accurate Billing Information: Please ensure that your billing information matches the information on file with your payment provider. Discrepancies may cause delays in processing your order.
- Billing Address: The billing address provided must match the address on file with your credit card issuer or payment provider. This is to help prevent fraud and ensure your payment is processed smoothly.
Payment Security
- Secure Transactions: We use industry-standard encryption and secure socket layer (SSL) technology to protect your payment information during the transaction process. Your payment details are securely transmitted and stored in accordance with PCI DSS compliance standards.
- Fraud Prevention: To protect our customers and prevent fraud, we may require additional verification or identification before processing certain orders. If your order is flagged for potential fraud, we will contact you promptly to resolve the issue.
Payment Issues
- Payment Declines: If your payment is declined, please check that all information entered is correct and that there are sufficient funds or credit available. If the issue persists, please contact your payment provider for further assistance.
- Holds and Authorizations: When you place an order, your payment method may show a hold or authorization for the purchase amount. This is a standard practice to ensure funds are available. The hold will be released once the payment is processed.
- Multiple Payment Attempts: If you encounter issues during payment, multiple payment attempts may result in multiple authorizations. These authorizations typically clear within a few days, but if you need assistance, please contact our customer service team.
Taxes and Duties
- Sales Tax: Sales tax is applied to orders shipped to locations where sales tax is required by law. The applicable sales tax will be calculated at checkout based on the shipping destination.
Promotional Codes and Discounts
- Applying Codes: Promotional codes and discounts must be applied at checkout. Only one code can be used per order unless otherwise specified.
- Terms of Use: Promotional codes and discounts cannot be applied retroactively to orders placed before the promotion’s start date or after it has ended. Some exclusions may apply, as detailed in the promotion’s terms and conditions.
Order Confirmation and Receipts
- Order Confirmation: After your payment is successfully processed, you will receive an email confirmation with your order details and receipt. Please retain this email for your records.
- Receipt Request: If you require an additional receipt or have any questions regarding your payment, please contact our customer service team.
Thank you for shopping with Etherealm, we value your business.
