Shipping Policy
We’re committed to ensuring that your shopping experience is seamless from the moment you place your order to when it arrives at your doorstep. Below is our detailed shipping policy to help you understand how we handle orders, shipping costs, delivery times, and more.
Order Processing
- Processing Time: All orders are processed within 1-3 business days. During high-volume periods, processing may take slightly longer, but we will always strive to process your order as quickly as possible.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. You will receive another notification once your order has shipped.
Shipping Methods & Delivery Times
- Standard Shipping: Typically delivered within 5-10 business days.
- Express Shipping: Available for faster delivery, typically within 4-7 business days.
- Overnight Shipping: For urgent orders, overnight shipping is available with delivery on the next business day.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs inspections.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
- We offer free standard shipping on all domestic orders over $300.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to monitor your package’s journey from our warehouse to your delivery address.
Shipping Restrictions
- We do not ship to PO Boxes. Please provide a physical address for delivery.
Delayed or Lost Shipments
- Delayed Shipments: If your order is delayed, we will notify you as soon as possible and provide an updated delivery estimate.
- Lost Shipments: If your tracking information indicates that your order has been delivered but you have not received it, please contact our customer service team immediately. We will investigate the issue and work with the shipping carrier to resolve it.
Shipping Address Changes
- If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change, but if the order has already been shipped, we may not be able to modify the address.
Multiple Shipments
- For orders containing multiple items, we may ship the items separately to expedite delivery. You will receive a separate tracking number for each shipment at no additional cost.
Thank you for shopping with Etherealm, we value your business.
